Grievance Redressal

Last updated: 16 April 2026

WorkSync takes every grievance seriously. This page tells you how to reach us, what we commit to, and what to do if you're not satisfied.

Grievance Officer

📞 Contact details

Name: Chandra Mohan Dhakad
Designation: Grievance Officer, WorkSync
Email: grievance@worksyncapp.com
Phone: +91-7490009395 (Mon–Sat, 10:00–18:00 IST)
Postal address:
Indore, Madhya Pradesh — 452001
India

Our commitments (SLA)

Acknowledgement:

Within 48 hours of receiving your grievance.

Initial response:

Within 7 working days with a plan to resolve.

Full resolution:

Within 15 days for straightforward grievances.

Complex cases:

Up to 30 days with interim updates every 10 days.

Format:

All responses in writing (email). Phone follow-up on request.

What you can raise a grievance about

Data privacy concerns — access, correction, deletion of your data
Consent withdrawal
Account issues — suspension, termination, locked accounts
Unauthorised or unlawful content about you on the Platform
Impersonation or fake profiles
Payment and subscription disputes
Platform malfunction affecting your business
Conduct of another User that violates our Terms
Any data breach suspicion

How to file a grievance

Option 1 (fastest): email grievance@worksyncapp.com with these details:

Your registered name and mobile
Your WorkSync account type (SC / Company / Project)
Description of the issue, including dates
What outcome you are seeking
Any screenshots, files, or references

Option 2: use the form below

Escalation

If you are not satisfied with our response or if we do not respond within the committed timeframe, you can escalate to the following authorities:

1. For data privacy issues (DPDP Act 2023):
Data Protection Board of India (DPBI)
Digital filing at the Board's online portal once operational. Details at meity.gov.in.

2. For IT Act / intermediary issues:
Ministry of Electronics and Information Technology (MeitY)
meity.gov.in

3. For consumer/e-commerce issues:
National Consumer Helpline: 1800-11-4000
consumerhelpline.gov.in

4. For cybercrime:
National Cyber Crime Reporting Portal
cybercrime.gov.in · Helpline: 1930

Suspected data breach?

If you believe WorkSync has suffered a personal data breach affecting you, please email security@worksyncapp.com immediately. Include "URGENT — DATA BREACH" in the subject line so it gets priority handling.

Under DPDP Rules 2025, we are required to notify affected Users and the Data Protection Board within 72 hours of becoming aware of a breach.